Patient Satisfaction Survey Results - First Quarter 2006 Our Practice Is our location safe and convenient for you? Yes - 100% No - 0% N/A - 0% Are the parking facilities adequate? Yes - 96% No - 4% N/A - 0% Do our hours accommodate your needs? Yes - 100% No - 0% N/A - 0% Is our reception area comfortable? Yes - 96% No - 4% N/A - 0% Is the recovery area comfortable? Yes - 100% No - 0% N/A - 0% Appointment Handling When you call the endoscopy center, are the telephones answered promptly? Yes - 91% No - 2% N/A - 7% Do you spend more than 15 minutes waiting in the reception area? Yes - 13% No - 87% N/A -0% Have you had to wait 30 to 45 minutes? Yes - 7% No - 89% N/A - 4% If you were kept waiting, did a staff person explain the reason? Yes - 14% No - 13% N/A - 73% Preoperative Preparation Were your preoperative instructions given in a manner that you understood? Yes - 100% No - 0% N/A - 0% When you came for the procedure, were you adequately informed about what would occur? Yes - 96% No - 2% N/A - 2% Our Staff Were the nurses/ clinical personnel responsive to your medical and personal needs? Yes - 100% No - 0% N/A - 0% Were you comfortable asking questions to the clinical personnel? Yes - 98% No - 2% N/A - 0% Were you satisfied with the nursing care you received? Yes - 100% No - 0% Did the staff show an interest in you as a person? Yes - 100% No - 0% Was the type of anesthesia explained to you thoroughly? Yes - 91% No - 9% Were you satisfied with the care you received from the doctor performing your procedure? Yes - 100% No - 0% Were your discharge and follow up instructions explained clearly? Yes - 95% No - 3% N/A - 2% General Were the financial arrangements discussed courteously and to your satisfaction? Yes - 84% No - 4% N/A - 12% Did you experience any difficulty with our billing system? Yes - 4% No - 80% N/A - 16% Would you recommend this endoscopy center to friends or relatives needing a GI procedure? Yes - 100% No - 0% N/A - 0% COMMENTS: Everyone at the center was very kind and caring; they answer all my questions for me, it was very clean and pleasant to be there. I would tell all my friends to go to West Shore Endoscopy center; and Dr. Parascandola was wonderful. He set up all my other appointments for me, he ordered blood work to be done on me. I asked my family doctor to do all kinds of blood work; and he didn't think it was necessary. I am really glad I came to him. He's a wonderful doctor. The nursing staff was wonderful - very attentive and caring which is important when the patient is not feeling well and a little apprehensive of the procedure. I appreciate the call back the evening after the procedure and the morning after the procedure. I felt if something was wrong there was someone who cared and someone I could "get a hold of" to express my concerns. Thank you. Thanks for a good day! Thank you all for a very comfortable experience. The physical environment (office experience, etc.) is very patient friendly. The staff was great. Everyone from receptionist through to Dr. Jackson were extremely pleasant. The staff was very friendly, which I very much appreciated. I was very nervous about the procedure. All of the attending nurses were very nice, friendly, and helpful. They really helped bring the stress level down and make the procedure as pleasant as possible. My thanks to all the staff. I was extremely impressed with your facilities and staff. The waiting room was the nicest I've been in. The nurses were wonderful - warm, welcoming, caring - I felt genuine concern and was made to feel completely comfortable. The environment was clean but not sterile feeling - I liked that it was so comfortable. No one enjoys getting these procedures done, but you made it as pleasant as possible. All of you were wonderful! I wouldn't go anywhere else. The facility is excellent and well organized. Staff performed well and very pleasant. The doctor is a reflection of his dad who was my doctor. The facility and services are excellent. The doctor was pleasant and friendly. I just wanted to say thank you to everyone involved in my care on Thursday 3/23/06. Dr. Paul Kunkel, Bill Harding CRNA, Erin, Carol, Deborah, Isabel and the front desk. I am a CRNA and I find it difficult to be the one on the other side. Everyone was very nice and professional. Thanks for taking such good care of me. Your office looks like it runs very smooth. Thanks again! All the staff is very nice. I felt like I mattered and wasn't just another job. Dr Lacey seems to genuinely care about me and my health. His staff is awesome! I highly recommend you to my friends. Thank you! Everyone was very nice and courteous and I was so scared and the nurses talked to me to make me calm. Your staff did a wonderful job and I felt quite at ease. Would highly recommend! I have been a ptient with Dr. Lacey's practice for a number of years and I am quite confortable with him as my doctor. Your entire staff was wonderful. Patient Satisifaction Survey Results Fourth Quarter 2005 First Quarter 2006 Second Quarter 2006 Third Quarter 2006 First Quarter 2007 Results of IV Infiltrations Transfers to Hospitals Perforations
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		West Shore Endoscopy Center 423 North 21st Street Suite 102 Camp Hill, PA 17011 Phone: 717-975-2430 Fax: 717-730-2158 Email: info@endowsec.com © Copyright 2007 West Shore Endoscopy Center. All Rights Reserved.