Patient Satisfaction Survey Results - First Quarter 2007 Our Practice Is our location safe and convenient for you? Yes - 97% No - 0% N/A - 3% Are the parking facilities adequate? Yes - 98% No - 1% N/A - 1% Do our hours accommodate your needs? Yes - 100% No - 0% N/A - 0% Is our reception area comfortable? Yes - 100% No - 0% N/A - 0% Is the recovery area comfortable? Yes - 100% No - 0% N/A - 0% Appointment Handling When you call the endoscopy center, are the telephones answered promptly? Yes - 90% No - 0% N/A - 10% Do you spend more than 15 minutes waiting in the reception area? Yes - 14% No - 85% N/A -1% Have you had to wait 30 to 45 minutes? Yes - 5% No - 93% N/A - 2% If you were kept waiting, did a staff person explain the reason? Yes - 15% No - 14% N/A - 71% Preoperative Preparation Were your preoperative instructions given in a manner that you understood? Yes - 98% No - 0% N/A - 2% When you came for the procedure, were you adequately informed about what would occur? Yes - 100% No - 0% N/A - 0% Our Staff Were the nurses/ clinical personnel responsive to your medical and personal needs? Yes - 100% No - 0% N/A - 0% Were you comfortable asking questions to the clinical personnel? Yes - 98% No - 0% N/A - 2% Were you satisfied with the nursing care you received? Yes - 100% No - 0% Did the staff show an interest in you as a person? Yes - 100% No - 0% Was the type of anesthesia explained to you thoroughly? Yes - 93% No - 1% Were you satisfied with the care you received from the doctor performing your procedure? Yes - 100% No - 0% Were your discharge and follow up instructions explained clearly? Yes - 98% No - 0% N/A - 2% General Were the financial arrangements discussed courteously and to your satisfaction? Yes - 75% No - 5% N/A - 20% Did you experience any difficulty with our billing system? Yes - 5% No - 76% N/A - 19% Would you recommend this endoscopy center to friends or relatives needing a GI procedure? Yes - 98% No - 0% N/A - 2% COMMENTS: I did recommend your practice to a friend. I also felt your staff and Dr. Lacey have always acted friendly and professionally. The care and treatment were tops. If the pampering were any more intense, I would have refused to leave. Thank you for taking such good care of my mother. Everyone was very friendly and professional. Great job! Keep up the good work! Your office staff and nursing staff were one of the best group of medical staff I've been seen by. Thank You. Nice people! Wonderful people! As for procedures done at your facility in the past, everyone and everything was excellent. I would definitely recommend the facilities to others. Dr. Lacey was great and all the staff too. Your staff is wonderful - a true asset!   Patient Satisifaction Survey Results Fourth Quarter 2005 First Quarter 2006 Second Quarter 2006 Third Quarter 2006 First Quarter 2007 Results of IV Infiltrations Transfers to Hospitals Perforations
		Welcome| Endoscopy | Procedures | Fees | Your Rights | Location | Privacy Policy | Mission Statement
		West Shore Endoscopy Center 423 North 21st Street Suite 102 Camp Hill, PA 17011 Phone: 717-975-2430 Fax: 717-730-2158 Email: info@endowsec.com © Copyright 2007 West Shore Endoscopy Center. All Rights Reserved.