Patient Satisfaction Survey Results - Second Quarter 2006 Our Practice Is our location safe and convenient for you? Yes - 93% No - 7% N/A - 0% Are the parking facilities adequate? Yes - 98% No - 2% N/A - 0% Do our hours accommodate your needs? Yes - 100% No - 0% N/A - 0% Is our reception area comfortable? Yes - 95% No - 2% N/A - 2% Is the recovery area comfortable? Yes - 100% No - 0% N/A - 0% Appointment Handling When you call the endoscopy center, are the telephones answered promptly? Yes - 90% No - 0% N/A - 10% Do you spend more than 15 minutes waiting in the reception area? Yes - 10% No - 88% N/A -2% Have you had to wait 30 to 45 minutes? Yes - 12% No - 88% N/A - 8% If you were kept waiting, did a staff person explain the reason? Yes - 8% No - 20% N/A - 73% Preoperative Preparation Were your preoperative instructions given in a manner that you understood? Yes - 95% No - 2% N/A - 5% When you came for the procedure, were you adequately informed about what would occur? Yes - 98% No - 2% N/A - 5% Our Staff Were the nurses/ clinical personnel responsive to your medical and personal needs? Yes - 100% No - 0% N/A - 0% Were you comfortable asking questions to the clinical personnel? Yes - 100% No - 0% N/A - 4% Were you satisfied with the nursing care you received? Yes - 100% No - 0% Did the staff show an interest in you as a person? Yes - 100% No - 0% Was the type of anesthesia explained to you thoroughly? Yes - 98% No - 2% Were you satisfied with the care you received from the doctor performing your procedure? Yes - 100% No - 0% Were your discharge and follow up instructions explained clearly? Yes - 100% No - 0% N/A - 0% General Were the financial arrangements discussed courteously and to your satisfaction? Yes - 90% No - 5% N/A - 5% Did you experience any difficulty with our billing system? Yes - 0% No - 88% N/A - 12% Would you recommend this endoscopy center to friends or relatives needing a GI procedure? Yes - 98% No - 0% N/A - 2% COMMENTS:   Patient Satisifaction Survey Results Fourth Quarter 2005 First Quarter 2006 Second Quarter 2006 Third Quarter 2006 First Quarter 2007 Results of IV Infiltrations Transfers to Hospitals Perforations
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		West Shore Endoscopy Center 423 North 21st Street Suite 102 Camp Hill, PA 17011 Phone: 717-975-2430 Fax: 717-730-2158 Email: info@endowsec.com © Copyright 2007 West Shore Endoscopy Center. All Rights Reserved.