Quality of Care Quality Assurance Endoscopy has become a major diagnostic and therapeutic modality in the care of patients with diseases of the gastrointestinal tract. In order to provide an appropriate level of quality care for patients, the WSEC has established an ongoing quality assurance program. This program will objectively and systematically monitor and evaluate the quality and appropriateness of patient care, pursue opportunities to improve patient care and resolve identified problems. The quality assurance program at West Shore Endoscopy Center has been established in order to support the mission, philosophy and values of the West Shore Endoscopy Center. The program is developed to measure the effectiveness of the operationalization of the commitment. Through a planned and systematic approach, the program is organized and implemented to monitor and evaluate both the quality and appropriateness of patient outcomes and patient care. The Quality Improvement Program will address: Clinical Administrative Cost-of-care issues Actual patient outcomes (results of care) The findings of the program will be incorporated into the centers education al activities. Program Quality Assurance is a continuous process that ensures optimal patient care and clinical performance. This will be accomplished through monitoring and evaluation of data collected through chart review, patient complaints/comments and incident reports. Data will be collected by retrospective chart review or direct observation. When chart review is used, a random selection of procedures performed during the previous three month period will be reviewed for patient care indicators. Data collected will be analyzed. When deficits are identified, causes should be determined, if possible, to arrive at problem resolution. A summary of deficits and alternate solutions will be written and presented to the QA Committee by the Nurse Director. Patient Satisifaction Survey Results Fourth Quarter 2005 First Quarter 2006 Second Quarter 2006 Third Quarter 2006 First Quarter 2007 Results of IV Infiltrations Transfers to Hospitals Perforations
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		West Shore Endoscopy Center 423 North 21st Street Suite 102 Camp Hill, PA 17011 Phone: 717-975-2430 Fax: 717-730-2158 Email: info@endowsec.com © Copyright 2007 West Shore Endoscopy Center. All Rights Reserved.